Hospitality
The success of any hospitality business depends on how you service your guests. But relying only on good service is not enough these days to satisfy your guests anymore. You now must provide excellence in areas related to back-office, reservations, property management systems, business centres, in-room facilities and services and customer relationship management.
Just think of the services and facilities that guests expect as a minimum today:
- Internet and multimedia access
- Conferencing facilities
- Entertainment (e.g. tv, movies, games, radio)
- Mobile phone solutions
- Voice mail services
- Fax services
- Easy access to information about the hotel and surrounding businesses
- Security
- Personalisation of information, records and billing
- Consistency of service each time, everytime!
Regardless of what your guest's demands may be, 3D Networks can provide the network infrastructure and software to deliver above and beyond their expectations. From routing customer calls to the best skilled booking agent to the final room checkout bill, 3D Networks can plan, design and deploy custom solutions using the latest in hospitality software and technology.
Our range of solutions includes:
- Front desk services
- Back office services
- Support and management services
- Revenue generating services
- In-room services
3D Networks and FCS Computer Systems
The advantage of working with 3D Networks as your network systems and applications integrator is that you will also have access to our sister company FCS Computer Systems . As part of the Planet One Group of Companies we can leverage our experience and skill base from across the Asia Paciifc region to deliver you a true one-stop-shop for all your hospitality IT solutions.
Between both companies we offer a complete range of services in:
- Voice, Data & Converged Networks Infrastructure
- Contact Centres
- Network Security
- Network Design
- Network Management and Monitoring
- Applications Integration
- Maintenance
- Project Management
- Training
- Call accounting interface between PMS and PABX
- Multi Billing systems integration
- Multi Voice/Fax/Text Messaging Vendor integration
- Multi-Operational Systems Integration
- Portal & Content Services Management
- Computer telephony integration (CTI)
- Mobility systems
- IP Phone Content Delivery
- Linguistic Services Offering
- ...and so much more!
Our extensive hospitality expertise in combination with our regional reach and single-point of contact gives you confidence knowing we will provide solutions that will help you serve your guests in the manner they expect. This in turn will result in greater guest experience, loyalty and an increase in your revenue and profitability.
|
