Papers & Reports

From 3D Networks

• 10 Tips For Successfully Transforming Your Business With UC  (475 KB)
  
• Multi National Corporations  (602 KB)
  
• Finance  (541 KB)
  
• Government  (577 KB)
• Service Providers  (657 KB)
• Contact Centre Operations – Are you Maximising the Performance of this 
  Asset?  (150 KB)
• Consideration for Outsourcing  (94.8 KB)
• 6 questions the CIO must ask before choosing his systems integrator  (268 KB)
• 3D Networks IP Telephony Deployment Services  (192 KB)

From Our Partners

• How UC Enables First Customer Contact Resolution  (228 KB)
• Customer Experience in a Web 2.0 World  (351 KB)
• Lock Thieves out of your Phone System  (283 KB)
• GN Netcom - OHS Headset Benefits  (182 KB)
• Benefits of SIP in Customer Service  (198 KB)

From The Industry

• Applications Drive IP Telephony Advantage  (1832 KB)
• Cash In On VoIP - CRN  (2100 KB)
• Mobilising Your Enterprise For Business Advantage  (432 KB)
• Six Rules for CIO Survival  (74 KB)
• Drowning In Co-operation  (137 KB)