Communication Services & Support
At 3D Networks, we are all about assisting you in getting the most out of your network. From Professional Services, to Managed Services and iAssist Customer Services, our dedicated service and support teams will help you successfully design, deploy and manage your enterprise solution.
Service delivery is core to our business and we are driven by a service culture that is responsive and adheres to customised pre and post sales Service Level Agreements. Our goal is to ensure that you receive the performance you expect from your investment.
The 3D Networks iAssist team will handle all your day-to-day customer service enquiries, orders and quotes.
The backbone of 3D Networks service delivery is the International Management and Resource Centre (IMaRC); directing our Managed Services through full-scale Network Operations Centres (NOC) providing you with the highest level of support when you need it most.
3D Networks provide the people, processes, and technology to deliver 24x7 monitoring and management of your mission critical applications via a range of Managed Services offerings. We'll help you reduce operating expenses, mitigate risks, and optimise network performance through on-going monitoring, problem resolution, and proactive response to your daily operational needs.
3D Networks assist you to assess, quantify and manage technology risks and threats through the provision of a security strategy. We ensure security programs are developed in line with your organisation's environment and goals, and supported by management to help build a security culture encompassing each and every person in the organisation.
3D Networks also offer services for the ongoing management, maintenance and security of networks and systems once they are in place.
Combating toll fraud should be part of the security plan for every organisation, from small businesses to multinational enterprises. With the growth of IP telephony, toll fraud is in many ways easier to commit and harder to track.
3D Networks has been helping our customers to secure their telephony systems for over 20 years, and has vast experience defending against Toll Fraud. The 3D Networks Toll Fraud Detection Solution provides multiple layers of pro-active Toll Fraud defence, which will be continually monitored and updated by telephony security specialists, all with one goal in mind - to reduce your chances of becoming a victim of toll fraud.
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